This MicroCred is designed to enable the students to comprehend how understanding the needs of the customer is an essential part of Supply Chain Management and should transcend all elements of the supply chain.

The key is to understand the link between supply chain structures and what the customer values in a firm - or the entire supply chain. It deals with the integration of information and material flows across multiple organizations in the supply chain.

By gathering and understanding what the customer values, in an integrated manner, a firm can gain strategic advantage in supply chain competency. Lean tools are introduced in the context of understanding value adding activities from the perspective of the customer. Value Stream Mapping (VSM) is one lean tool that is presented and discussed as a technique for managing efficiency in the Supply Chain, reducing waste and optimizing performance.

The programme is open to those currently employed, or seeking employment, in a variety of technology rich industries, such as Pharmaceutical, Medical Devices, Biotechnology and Manufacturing.

Middle managers seeking to reinforce experiential learning with an academic qualification in supply chain management.

Completion of an NFQ level 7 certificate in management or equivalent qualification.

Successful completion of this module does not automatically qualify you for entry into a further award. All programme applicants must meet the entry requirements listed if applying for a further award.